AWN88 Privacy Policy – Our Commitment to Protecting Your Personal Data

1. Information We Collect

When you register and use the AWN88 platform, we collect several categories of information depending on how you interact with our platform. Understanding the types of data collected helps you make more informed decisions about your privacy.

Information You Provide Directly:

• Full name, ID card number (MyKad), date of birth, and gender during the registration and KYC process.
• Email address and mobile number for communication and account verification purposes.
• Bank account or digital wallet details registered for deposit and withdrawal purposes.
• Identity verification documents such as a copy of your ID card, passport, or utility bill as proof of address during the KYC process.
• Any information you provide to our support team via live chat or email.

Automatically Collected Information:

• IP address, browser type, operating system, and device information used to access AWN88.
• In-platform activity data, including games played, total bets placed, and session duration.
• Deposit and withdrawal transaction history, including date, time, amount, and payment method.
• Login data including the date, time, and geographic location (city level) of each login session.

2. How We Use Your Information

AWN88 uses the information collected for specific and legitimate purposes. We do not use your data for any purpose outside the following scope without obtaining additional consent from you:

• Account Management: To create, verify, and manage your account on the awn88 platform, including processing registration, login, and account settings.
• Transaction processing: To securely process all deposits and withdrawals, verify payments, and maintain accurate transaction records.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse through account activity pattern analysis.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including KYC requirements and anti-money laundering (AML) compliance.
• Customer Support: To provide effective technical support and customer service when you contact the awn88 support team.
• Platform improvements: To analyse usage patterns in aggregate (not individually) to improve platform features, user experience, and game offerings.
• Service communications: To send important notifications relating to your account, transactions, changes to terms, and relevant security information.

3. Data Sharing with Third Parties

AWN88 understands that sharing personal data is a sensitive and important matter to all our members. Our policy is not to share your personal data with external parties except in the following limited circumstances:

• Payment processors: Required transaction data is shared with payment service providers such as FPX, DuitNow, and digital wallets to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Game session information required is shared with third-party game providers (such as slot and Live Casino providers) solely for technical game operation purposes.
• Identity Verification Service: During the KYC process, identity verification documents may be reviewed through approved third-party verification services that are bound by confidentiality agreements.
• Legal requirements: AWN88 may be required to disclose certain information to the relevant authorities if mandated by law or a valid court order.

In all of the above situations, AWN88 ensures that only the minimum necessary information is shared, and all receiving parties are bound by confidentiality obligations equivalent to AWN88's own standards.

4. Data Security and Protection

AWN88 continuously invests in the latest security infrastructure to ensure your personal data is protected at the highest level at all times. The security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser or app and AWN88 servers are protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
• Layered access controls: Only specifically authorised personnel with a legitimate business need may access members' personal data. All access is automatically logged and monitored.
• Two-Factor Authentication (2FA): AWN88 supports and encourages the use of two-factor authentication on all accounts to add an extra layer of security.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect and respond to any threats or suspicious activity in real time.
• Regular Security Testing: AWN88 conducts regular penetration testing and security audits through independent parties to ensure our infrastructure remains secure and up to date.

5. Cookies and Tracking Technologies

AWN88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the AWN88 website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. Without these cookies, some parts of the platform may not function properly.
• Analytics Cookies: Helps us understand how members use the platform in aggregate — which pages are most popular, general navigation flows, and average session duration. This information is used to improve the platform.
• Functional Cookies: To save your preferences such as display settings, preferred language, and game preferences so your experience is personalised each time you return to the platform.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect certain functions of the AWN88 platform.

6. Your Rights as an awn88 Member

As an AWN88 member, you have the following rights regarding your personal data held by us. AWN88 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 30 business days.
• Right to Rectification: If your personal data is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data from our systems. This request is subject to legal record-keeping requirements that may prevent the immediate deletion of certain data.
• Right to Object: You have the right to object to the processing of your data for certain purposes, particularly for marketing communications. You may opt out of marketing communications at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform where applicable.

To exercise any of the above rights, please contact the AWN88 support team via live chat or email, clearly stating your request. We will respond within a reasonable timeframe and guide you through the necessary process.

7. Data Retention and Deletion

AWN88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations.

• Active account data is retained for as long as your account remains active on the AWN88 platform.
• After account closure, basic personal data and transaction records are retained for a minimum of 5 years for legal compliance, audit purposes, and resolution of any disputes that may arise.
• Technical activity log data is retained for 12 months before being automatically deleted.
• Once the designated retention period ends, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

8. Changes to This Privacy Policy

AWN88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. When material changes are made, we will notify members via in-app notifications or their registered email.

The "Updated" date at the top of this document reflects the date of the most recent changes. Continued use of the AWN88 platform after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how awn88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the AWN88 platform or mobile app. Average response time is under 5 minutes.
• Email: Send your enquiry to [email protected]. Privacy-related requests are handled by a dedicated team and responded to within 3 business days.
• FAQ Page: Visit the page awn88 FAQ for answers to frequently asked questions about privacy and data security.

We take every privacy enquiry seriously and are committed to providing a thorough and helpful response in a timely manner.